AdoptIQ
Services

Onboarding and renewal-cycle services, productised end-to-end.

AdoptIQ delivers two services alongside the platform. Both are fixed-scope and fixed-price. Both use the same engagement framework regardless of customer or SaaS platform — that's the productisation.

Layer 1 — Onboarding

Productised onboarding engagements

Six to twelve weeks of structured work delivered by AdoptIQ-certified consultants for Salesforce, ServiceNow or HubSpot.

Engagement value

£12k–£25k

Depending on user count and complexity. Fixed at scoping.

Duration

6–12 wks

Same five-stage framework regardless of platform or sector.

Cash schedule

30 / 40 / 30

On commencement · on go-live · on 30-day review.

The five-stage delivery framework

  1. 01

    Week 1

    Outcome mapping

    Translate the business case into measurable adoption objectives in the customer's own language.

  2. 02

    Week 2–3

    User-journey design

    Map every role's path to the outcome — sales rep, service agent, finance ops, manager.

  3. 03

    Week 4–5

    Adoption baseline

    Establish the pre-go-live telemetry baseline against which adoption is tracked.

  4. 04

    Week 6–9

    Training delivery

    Productised role-based training. Recorded artefacts retained for the customer's enablement library.

  5. 05

    Week 10–12

    Post-go-live review

    Thirty-day review with quantitative baseline-to-target comparison and an NPS-style customer survey.

Layer 3 — Renewal-cycle

Annual adoption health-check, timed to your SaaS renewal.

Independent, evidence-based renewal-negotiation support. The engagement produces a position paper: actual realised adoption, comparison against original business case, and recommendations for renewal scope.

What you receive

  • Realised-adoption report vs. original business case
  • Independent recommendation on renewal scope and tier
  • Negotiation position pack for the buying executive
  • 90-minute executive briefing with AdoptIQ delivery lead

Engagement shape

Engagement value
£6k–£12k
Duration
3–4 weeks
Cadence
Annual, renewal-timed
Cash
On commencement
Independence
Buyer-aligned, not vendor-aligned

The renewal engagement is the third layer of AdoptIQ's compounding relationship: onboarding produces the baseline; the platform tracks it; renewal evidences it.

Why the layers compound

Each layer reinforces the next.

Each service is commercially viable on its own. Bought together, the three layers compound into a multi-year customer relationship with a materially higher lifetime value than any layer in isolation.

Onboarding →

Establishes baseline

The onboarding engagement produces the structured data baseline the platform tracks against.

Platform →

Produces evidence

The platform generates the realised-adoption evidence the renewal engagement needs.

Renewal →

Triggers next cycle

The renewal engagement surfaces the next onboarding opportunity as the estate evolves.

Engagements

Founder-led delivery. Limited slots each quarter.

Throughput is deliberately constrained so every engagement is delivered to high quality.

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