Terms of Service

These Terms of Service ("Terms") form a binding agreement between AdoptIQ Limited ("AdoptIQ", "we", "us") and the entity or individual accessing the AdoptIQ platform (the "Customer", "you").

If you are entering into these Terms on behalf of an organisation, you warrant that you have authority to bind that organisation.

AdoptIQ provides a read-only telemetry overlay that ingests usage data from connected SaaS systems (such as Salesforce, ServiceNow and HubSpot) and produces structured adoption scorecards, alerts and benchmarks.

AdoptIQ is provided as a software-as-a-service. Service-specific commitments (uptime, support response, included consultancy days) are set out in your Order Form or commercial agreement.

You must not use the service to violate any law, infringe the rights of others, reverse-engineer the platform, or attempt to access data belonging to other customers.

Full obligations are set out in the Acceptable Use Policy, which is incorporated into these Terms by reference.

You retain all rights in data you or your connected systems submit to AdoptIQ ("Customer Data"). You grant AdoptIQ a limited licence to process Customer Data solely to provide and improve the service.

Each party will keep the other's confidential information confidential and use it only to perform under these Terms.

Fees are set out in your Order Form. Unless stated otherwise, invoices are payable within 30 days of issue. Fees are exclusive of VAT.

Late payment may result in interest at 4% above the Bank of England base rate, and after written notice, suspension of the service.

These Terms continue for the subscription term set out in the Order Form. Either party may terminate for material breach not cured within 30 days of written notice.

On termination, AdoptIQ will make Customer Data available for export for 30 days, after which it will be deleted in accordance with the Data Processing Agreement.

AdoptIQ warrants that the service will perform materially in line with its documentation. Except as expressly stated, the service is provided on an "as is" basis and all other warranties are excluded to the maximum extent permitted by law.

Neither party excludes liability for death or personal injury caused by negligence, fraud, or anything else which cannot lawfully be limited.

Subject to the above, each party's total aggregate liability under these Terms in any 12-month period is limited to the fees paid by the Customer in that period.

Neither party is liable for indirect, special or consequential loss, loss of profits, revenue, goodwill or anticipated savings.

These Terms are governed by the laws of England & Wales, and the courts of England & Wales have exclusive jurisdiction.

Questions about these Terms: legal@adoptiq.co.uk.